Shopping Online
Do you offer free shipping?
Yes, we offer free economy delivery within the United States for all orders over $49. Rates for orders under $49 will be calculated at checkout.
When will my order be dispatched?
Orders received before 12pm PST are aimed to be dispatched on the same business day. Orders received after 12pm PST, or on weekends or public holidays will be dispatched on the following business day.
How will I know when my order is on its way?
Once your order has been dispatched, you will receive a tracking number to the email address used when placing your order.
How can I track my order?
You can track your order using the tracking number sent to the email address used when placing your order.
Can I pay via buy now, pay later?
We do not offer buy now, pay later options at this time.
Do you have a satisfaction guarantee?
We offer a 100% palatability guarantee on all our products. This means if ever you or your pet are not completely satisfied with a product, you can reach out to our team - both online or our independent leading stockists - to receive a full refund or