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I didn’t know this change was happening and my local retailers only have new. How do I transition?

Enhanced Recipes

Cans

Can you tell me more about your brand?

Why do you believe in high-meat diets?

Where can I buy your products?

Do you collaborate with social media creators?

I’m a retailer/distributor, who do I get in touch with to start stocking your products?

About Us

Do you offer free shipping?

When will my order be dispatched?

How will I know when my order is on its way?

How can I track my order?

Can I pay via buy now, pay later?

Do you have a satisfaction guarantee?

Shopping Online

Are your products in compliance with AAFCO?

What exactly is Freeze-Dried food?

Can you tell me more about your ingredients?

Are all your ingredients GMO free?

What exactly is green tripe?

What is the purpose of sunflower oil in your recipes?

Why do you include flaxseed flakes in your recipes?

Ingredients & Nutrition

Can I mix your products with another food?

How do I prepare and feed your Freeze-Dried Feasts? Do I need to add water?

How should I store and handle your products?

How much should I feed my pet?

How much rehydrated food does a 3.6kg of K9 Natural Freeze-Dried Feast make? How many cups are in a bag?

Can I feed my puppy K9 Natural?

Feeding

Are your products safe for my pet to eat with the recent Bird Flu outbreaks?

Can I be assured that your products are safe for my pet to eat?

Are your freeze-dried products considered raw?

Do you use high pressure processing (HPP)?

What are the small white specks in your Canned Feasts?

Are your Canned Feasts BPA-free?

Do you include oxygen absorbers in your products?

Food Safety

Do I need to slowly introduce this to my pet?

Have the feeding guidelines changed?

Why did you reformulate your recipes?

Are the new recipes suitable for pets with specific health issues?

Will every recipe include Green Lipped Mussels?

Have you changed any sourcing of your ingredients?

Will there be egg included in the new recipes?

Refunds & Returns - Can I exchange the current recipe for the new recipe?

Subscription Returns - My pet didn't like the new recipe I received on my subscription

How do I know which stores have the old or new recipe?

Will the packaging be different? How will I know if I am buying the new or old recipe online?

Key Differences Old vs New

K9 Natural Nutritional Information

Feline Natural Nutritional Information

How do I get a sample?

How do I dispose your new packaging?

Feline Natural Cups per Bag

K9 Natural Cups per Bag

Has the texture or flavour changed?

Freeze-Dried

Will the texture be different in your new canned recipes?

Are the new Feline Natural can formulas under 0.5% phosphorus like the original formulas were?

I didn’t know this change was happening and my local retailers only have new. How do I transition?Updated 4 months ago