Food Safety
Are your products safe for my pet to eat with the recent Bird Flu outbreaks?
As pet parents, we understand the concern and seriousness regarding Avian Influenza. We can confirm that in early December 2024, the New Zealand Government confirmed a strain of Avian Influenza (H7N6) on a farm in the South Island. This outbreak has
Can I be assured that your products are safe for my pet to eat?
New Zealand has one of the cleanest supply chains in the world. Nothing is more important to us than the safety and quality of your food. All of our wholefood ingredients are sourced in New Zealand, or of human-grade quality and can be traced back to
Are your freeze-dried products considered raw?
Because temperature is used in our freeze-drying process, we do not classify our freeze-dried products as "raw”. Please rest assured that the safety of pets and pet parents is our top priority. We're making updates to any packaging or previous market
Do you use high pressure processing (HPP)?
We do not use HPP (High Pressure Processing), this aligns with our minimal processing strategy. Our wholefoods are sourced in New Zealand to the highest standards. These are then expertly mixed, formed, and frozen before undergoing the freeze-drying
What are the small white specks in your Canned Feasts?
The white/yellow specks you may have noticed in our Canned Feasts recently are completely normal. They’re simply small bits of fat that have become separated during heating in the canning process. Our Canned Feasts are free from any gels or binding a
Are your Canned Feasts BPA-free?
They sure are. We’re pleased to confirm that all our Canned Feasts are BPA-free.
Do you include oxygen absorbers in your products?
All our Freeze-Dried and Air-Dried product packages (with the exclusion of Freeze-Dried Tripe) contain a non-edible oxygen absorber. We include them in our product packaging to help reduce the oxygen level to ensure that our shelf-stable food is at o